Orders & Delivery
Shipping Rates & Duration / Turkey Warehouses
Orders are shipped in Turkey warehouses through a local shipping company to be determined by the logistics department in Knawat warehouses. Shipping + processing time averages 3-7 business days. Shipping fee: Shipping fees for subscribers of paid ...
Shipping Rates & Duration / Saudi Warehouses
Orders are shipped in Saudi warehouses through a local shipping company to be determined by the logistics department in Knawat warehouses. Shipping + processing time averages 3-7 business days. Shipping fee: Shipping fees for subscribers of paid ...
Tracking of orders
Knawat offers tracking for the orders you make which you can provide to your customers. You can get the tracking for each order you have as shown in the picture below : From Knawat Dashboard > Sales orders > check tracking number next to every order.
Product Return Policy
Knawat accepts returns only in the following two cases: The product arrives in a damaged condition, The product does not match the requested one such as a product sent in a different size, color,..etc. If your customer received the product(s) ...
Receive an order with (wrong items / missing items / Faulty items)
If your customer received the product(s) damaged or if the product(s) weren't the same as requested, it should be reported by following the steps below : Your customer should record a video while opening the package showing the number of the products ...
Merge Orders
Knawat policy does not support the process of merging orders currently, but it is possible to ship more than one order together if you want. Each order will be separate in processing and shipping fees.
Cancel the order or some products
Orders can be modified or canceled before payment because they have not yet entered the processing system, but if the payment is made, a product can be deleted or canceled completely within 12 hours, and 3$ is deducted from the customer’s balance ...
Customs and taxes
Knawat does not demand any type of taxes or customs on the products that are ordered unless the items you order are made to Turkish address, as the local authorities demand taxes from 8 to 18% on any sale inside Turkey. There are other countries that ...
How can I check if the product is shippable to a selected country?
Knawat has added a filter to the product catalog to be able to view only the shippable products to a selected country, that helps you to import products to your store without any shipping restrictions to the country you are targeting Steps: 1- Go to ...
Handling Time
Handling time is different from one item to another depending on supplier, taking into consideration that handling time does not include shipping duration. You can find below example images of that:
Shipping Rates & Duration / International Warehouses
Shipping Duration Worldwide is 7-12 days using one of the following shipping couriers: TNT or DHL. Paid Plans Subscribers: Shipping rate is fixed per order, not per item, and it is (based on the plan selected ) as illustrated in the table below : ...